COVID-19: A tale of two service sectors

COVID-19: A tale of two service sectors

Blog posts   •   Feb 03, 2021 10:00 GMT

The employment fallout of COVID-19 has been a story of two types of service work. Office-based knowledge workers have largely kept their jobs and incomes while working from home; whereas client-facing service workers have borne the brunt of the lockdowns and the steep declines in demand for in-person services in restaurants, hotels, leisure and the arts.